Shipping policy

ORDER PROCESSING

Orders are dispatched within 24–48 hours. We process orders Monday to Friday, excluding public holidays — orders placed over the weekend or on a holiday are dispatched on the next business day.

Made-to-order pieces are crafted individually. If your piece requires additional time, we will contact you by email with the exact timeline before dispatch.

COST OF DELIVERY

Delivery is free worldwide on every order, with no minimum.

The cost of delivery, including all applicable taxes and import duties, is included in the product price. You will not be charged any additional shipping fees, taxes or customs duties upon delivery.

WHERE WE DELIVER

We deliver worldwide, except to russia, belarus, the temporarily occupied territories of Ukraine, and any other territories where delivery is restricted or unsafe.

CARRIERS

Orders are shipped via Nova Poshta and Ukrposhta, depending on the destination. Where a choice of carrier is available at checkout, you may select your preferred option. If no choice is offered, we select the carrier at our discretion based on the destination and order details.

DELIVERY TIMES

Delivery times depend on the destination country:

• Within Ukraine: 1 to 2 business days
• International: typically 10 to 30 business days

These are estimates and do not include processing time. Actual delivery may vary due to customs procedures, carrier operations, weather or other circumstances outside our control.

TRACKING

Once your order has been dispatched, shipping information and a tracking number will be sent to the email address provided with your order. International shipments can also be tracked via parcelsapp.com.

If you have not received dispatch information, please contact us at hello@broq.world indicating your order number.

LOST, STOLEN OR DAMAGED SHIPMENTS

BROQ is not responsible for lost or stolen packages after they have been marked as delivered by the carrier — please contact the carrier directly for assistance.

If your package arrives damaged, please take photos and contact us immediately at hello@broq.world so that we can resolve the issue.

DELAYS

Occasionally shipments are delayed for reasons beyond our control, such as customs clearance, severe weather or carrier operations. We will do our best to inform you of any significant delay.

CONTACT US

If you have any questions about your order, please contact us at hello@broq.world.