Refund policy

RETURN WINDOW

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

HOW TO START A RETURN

To start a return, contact us at hello@broq.world. If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package.

Returns are sent to: Dmytrivska 71, Kyiv, Ukraine.

Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

For hygiene reasons, earrings are not eligible for return or refund. We also cannot accept returns on sale items or gift cards.

For exceptional circumstances regarding earrings, please contact us at hello@broq.world — we review these case by case.

EXCHANGES

The fastest way to get the piece you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@broq.world.